Marijean N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cle Elum, Washington

Receiving featured selections too late

I am tired of receiving the featured selections late so you can't get it back to you in time. Consequently I receive books I do not want or read. If it keeps happening I will be returning the books back to you.
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Anonymous
map-marker Douglas, Georgia

Terrible customer service

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This company is a scam!!! Almost impossible to cancel your membership DO NOT subscribe to DoubleDay book club!!!!!!!
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Mona S Rtt

Cancelled and they kept on charging card. Called to cancel today and message under option said they was closed. When I chose the option to buy a book someone answered! I told her to cancel immediately

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Cancelling and them not cancelling. I cancelled several months ago. But the sent me an email that my credit card needed updated today. I went to a count and they sent me out books I didn't order and didn't receive. I called to cancel again but under the option 3 but message stated they weren't in today. I called again and this time chose option 1 to order a book and low and behold someone answered that call. Told her I cancelled before and she said I'm cancelled now as of this date and was not pleasant about it.
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Loss:
$36
Cons:
  • Customer service is terrible

Preferred solution: Make sure I am cancelled!!!

User's recommendation: Would not recommend. Customer service was rude. It was not about customer at all.

Anonymous
map-marker San Bernardino, California

Cancel membership immediatetly

Effective today's date, Jan. 4, 2022, please cancel my membership with your bookclub. Thank You, Michele Alexander
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Nadine B Tyk

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Verified Reviewer

Bought book pages missing and out of irder

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DoubleDay Book Club - Bought book pages missing and out of irder
Book pages out of order
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Loss:
$30

Preferred solution: Would like book with pages in proper order sent to me with return postage for you to get the book I have

User's recommendation: Need to be able to contact company even if not a book club member. Site is very difficult to navigate to explain issue. Live chat does not address

Lucy M Aai

GRISHAM BOOK A TIME FOR MERCY

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bought for gift Pages missing duplicated pages half the book that way Paid 29.95 cant continue reading without all pages
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Loss:
$30
Pros:
  • Good books

Preferred solution: Deliver product or service ordered

User's recommendation: check pages 50 through 90

Anonymous
map-marker Bowdoinham, Maine

Complete lack of quality control

Book title is ATime For Mercy. To read nearly 400 pages and find multiple pages out of place and several pages appear twice is very very disappointing. Do you have any proof readers in your company, if not hire some. How does an error of this magnitude occur. Shame on you.
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Mary L Bnq

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Verified Reviewer

Its not the book club it is a book I bought the publishing is bad

John Grisham's a Time For Mercy the pages from 57-90 the pages are out of order and some are missing very hard to read
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Preferred solution: a new complete copy

Barbara M Nav

Cancel membership

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Voice mailbox and good phone number
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Preferred solution: Cancel membership

User's recommendation: Good phone number

Anonymous
map-marker Vancouver, Washington

Didn't receive order

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I ordered 4 books in August and 3 in October. I have not received any of them. I talked to an employee on the phone who sounded like she was half a sleep and was just going through the motions of her job. Nothing came of it. The money for these orders was taken from my account. I have been a member of this book club for 47 years and had never had a problem before.
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Anonymous
map-marker Pittsford, New York

A Time For Mercy

I have purchased and read every single book written by John Grisham. I purchase the book immediately. I purchased "A Time for Mercy" as soon as it was released. I got to the climax of the novel, the trial, and the pages were missing, printed twice, and out of order. This has never happened to me before. I can't begin to tell you what it was like to arrive at the pivotal point in the book and I couldn't follow the storyline because of the error in the printing. I am sure John Grisham would be somewhat disappointed that his advid readers were put into this situation. I am also sure that you have probably heard this same concern from thousands, if not millions of his readers
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Anonymous
map-marker Southfield, Michigan

Bought book pages missing and out of irder

sent an email to the company but never heard back from anyone
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Anonymous
map-marker Jacksonville, Florida

I canceled

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I canceled my membership and you still took money out of my account
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Gloria O Xjj

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Verified Reviewer
| map-marker Searsmont, Maine

2 books reserved earlier

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When I placed an order 1 1/2 months ago, I reserved the following 2 books: 1) John Grisham (Camino Wind) due to come out on 4/28/20; and 2) David Baldacci (Walk the Wire) due to come out on 4/2l/20/ When will I be receiving same? Disregard this E-Mail if in the process. Please met me know by E-Mail. Thank you. Gloria Orcutt, 377 Village Road, Jackson, ME 04921 Account #*******2744
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Preferred solution: Deliver product or service ordered

Connie G Lww

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Verified Reviewer
| map-marker Chico, California

I order got confirmation that books are on their way but I never receive them. why?

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order #14983**** where is it? please track and send this has happened several times. why? I am really pissed at the incompetence. I am purchising for a large Retirement;s library.
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Preferred solution: Deliver product or service ordered

User's recommendation: don't think they will send you the books you ordered.

Saundra S Ysk
map-marker Montgomery, Alabama

NO not at all

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Where are the African American authors?? Why aren't three any Black authors?
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Reason of review:
Looking for Black authors

Preferred solution: No loss, looking for authors

About

Related Companies

Bookspan, Book Of The Month Club, The Literary Guild, One Spirit Book Club, Mystery Guild

Summary

DoubleDay Book Club is an online book store which provide books in such categories as Arts & Entertainment, Biography, Body, Mind & Spirit, Children & Young Adult, Cooking, Fiction & Literature, History, Home & Garden, Mystery & Thrillers, Nonfiction and Romance, etc. DoubleDay Book Club offers a diverse selection of amazing titles, ranging from romantic suspense books from Nora Roberts and Fern Michaels, biographies from Dave Pelzer and Mitch Albom, new fiction books, New York Times bestsellers from James Patterson and Danielle Steel and much more. No matter what a customer is searching for, Doubleday Book Club is the place to order books online.

DoubleDay Book Club reviews and complaints

DoubleDay Book Club is ranked 221 out of 2535 in Periodicals & Publishing category

Area Served

USA

Payment Methods

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