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DoubleDay Book Club - Not happy with customer service

trying to contact you people is just a pain I have been trying now for two days and even if I wanted to cancel my membership I don't think I could because I can't get to talk to customer service not a good way to run a business Barbara Berry e-mail address is abberry@century link.net
Company wrote 0 public responses to the review from Dec 04.
#1415061
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DoubleDay Book Club - Tried to cancel, i am 94 years old, do not want these books

i finally called and cancelled and was assured it was taken care of. But i am still getting books and letters to order. Please cancel. {{Redacted}}
Company wrote 0 public responses to the review from Nov 01.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Product or Service Quality
Value for money
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#1392479
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DoubleDay Book Club - Terrible

I’ve been on hold for 35 minutes one time and 30 minutes trying to cancel
Company wrote 0 private or public responses to the review from Oct 12.
2.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
#1380131
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It appears Racial discrimination was associated with Daily Day book club as evidenced by the inability to keep African American writers associated with Black expression's book club. Racial disparities, Racial disparities and discrimination. No ones confused by the...
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Company wrote 0 private or public responses to the review from Oct 07.
#1375553
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I have been trying to cancel my membership for over a couple months. Account no. 855994097. I have written several letters and have called numerous times only to be left on hold for over 15 minutes. I have been a good customer for many years but now I would like to...
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Company wrote 0 private or public responses to the review from Oct 01.
4.1
I didn't like
  • Do not understand what cancel means
#1370602
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DoubleDay Book Club - Membership problems

I have called, written and gone online numerous times to cancel my membership. I still get unwanted catalogs and books. STOP NOW!!!
Company wrote 0 private or public responses to the review from Aug 11.
1.5
Details
Diversity of Products or Services
Website
#1327466
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DoubleDay Book Club - Tried several times to cancel my membership.

Still getting catalogs and unwanted and unwanted books. I have called and written numerous times. What a waste of my time. You need to treat your customers alot better than you do. I'm getting pissed. STOP NOW! !
Company wrote 0 private or public responses to the review from Aug 11.
#1327455
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I have tried numerous times to stop a membership in Doubleday Book Club. I will no longer accept mail and/or books from you. I have tried MANY times to call you at numbers provided by you! I have written a letter to stop sending anything from Doubleday! This person...
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Company wrote 0 public responses to the review from Oct 04, 2017.
Anonymous
Carole Brewer

Had this book club in 1970, It was so great then, what happened?

#1110517
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I made a purchase and same day cancelled the order. Was assured they had cancelled it. A couple days later received email saying one of books was not available but other one will be shipped. So called Double day and cancelled entire membership and told them why I was...
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Company wrote 0 private or public responses to the review from Jun 25, 2017.
chdellinger
chdellinger

I called them again right after I made this review and they swore I was going to receive my refund and it was going to take 3 to 5 days to get it. I guess they don't know what...

h.kitchener
h.kitchener

Your mistake was in giving them your card info. Always best to have them ship the product and then pay by check upon receipt. In your instant case, just dispute the charge as ...

2.3
I didn't like
  • Do not understand what cancel means
#1065720
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I have had no problems with the new Doubleday system. I build up credits every month, when I can afford it, and order all the new books by my favorite authors. Doubleday isn't responsible for the fact that you're bored with a book. If you don't like an author, don't...
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Company wrote 0 public responses to the review from Jun 23, 2017.
#1065333
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