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Ordered two books, my account was debited and the books came as usual very late. Then they rant thru another charge for the same amount of money and I owed them nothing, I called the customer service department, waited on hold for an hour and a half, then a woman came on and I told her, she said a supervisor had to talk to me, another wait and she came on, explained it, she said will correct and call me, no call came and the account was debited for the amount, called again the customer service, again same long wait and same talk to supervisor,l she took my bank number to call and said she would call me back in an hour, she never called, never emailed and they have not once responded to anything.

I even sent a letter to the main office almost a month now, telling them the story, and to ask to close my account, again nothing, not one call, not one email and so my bank protested the charge and closed my credit card so they could not do anything else illegally. They did try to run a charge thru but it was rejected and of course they emailed me, I emailed them back and said you give me back my money you took fraudulently and I will be happy to send you a check for this new book that finally came in to be shipped, did I get a response, of course not, this company is absolutely the worst in the world, they don't care about the customer, they need to be investigated.

I have filed complaints with the BBB & FTC plus talked with a lawyer what I can do to them, it has cost me a lot with having to close a credit card because a company doesn't care if they fraudulently charge. what makes me mad is I have been ordering from them for over 20 years, but once I switched to paying in advance it has been a disaster.

Monetary Loss: $29.

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